In a recent survey of NAILBA member agencies, 71% of those surveyed felt that Agency Practices were very important in helping them grow their business. Almost 30% of those surveyed felt it was critical to their business. Further results indicated that bottom line metrics were the most critical and challenging for most BGAs.
As a result of input by NAILBA member agencies, the NAILBA Professional Development Committee has collaborated with some of the best minds in the industry to develop this workbook to help your agency grow and prosper by planning for the growth of your business and monitoring your bottom line more efficiently.
This library of metrics is focused on financial, new business, recruiting/retention, and marketing benchmarks currently used by some of your NAILBA peers. You now have the tools to create a “scorecard” specific to your business model by selecting the metrics that are applicable to you.
This Workbook includes a series of specific performance measurement metrics designed to assist you in determining whether your agency is meeting its economic goals. While NAILBA does not endorse the use of any one performance measuring system over another and makes no recommendations of what your performance goals should be, NAILBA strongly believes that member agencies should use the data that is readily available as part of their AMS systems to provide the facts that will enable the agency to evaluate its actual economic performance and maximize its growth potential.
The Agency Practices Workbook will:
Download the Agency Practices Workbook and the corresponding Agency Practices Appendix (NAILBA members only) by accessing the NAILBA Online Store. Members may use their unique login to access the store and download the Workbook. Please review the instructions carefully and remember to return to the My Transactions page once you have checked out for download instructions.
Downloading Members Only Products
To download members-only products through NAILBA University, once you have logged in, click on the “Online Store” category on the left. Add the products you wish to purchase or download to your cart. Continue your transaction until your order is submitted.
For downloadable (free) products, return to the “My Transactions” category, and select “Downloadable Products” at the top. Follow the instructions there to download the selected products.
Questions? Contact NAILBA at 703.383.3081 or firstname.lastname@example.org.