Agency Management Institute: Customer Service Training and More
Customer service has a direct impact on the credibility of your agency - one bad customer experience can cost you a customer, maybe several. The 2010 AMI will provide all new Ritz-Carlton Leadership Center customer service training that can help you keep your customers and help your business grow. 

Registration for the 2010 NAILBA Agency Management Institute (AMI) is only $149 through Friday, April 16*. Take advantage of this $50 savings - register now!   

Building on the success of the Executive Forum training, AMI will offer two new Ritz Carlton Leadership Center sessions, providing valuable Customer Service Training – the Ritz Carlton way. These sessions would cost thousands of dollars to sponsor for your agency staff – but are included in your AMI registration.

In addition to these valuable sessions – offered for the first time to NAILBA’s members - AMI will provide:

• an Agency Best Practices Panel
• a review of the Teleunderwriting Survey
• two sessions of Product Training University with vendors and carriers
• a review of issues impacting Geriatric underwriting and
• four included meal events, providing great networking opportunities!

Visit the AMI Web page for an updated full agenda, hotel reservation information and a list of participating sponsors. Full information about AMI was mailed to all member agency principals in March.

The Westin Lombard is offering a discounted rate of $159 Single/Double; make your reservation online or call 630-719-8000 and reference the NAILBA Agency Management Institute to secure the discounted rate. The group rate is available until next Monday, April 19, 2010.

Questions? Contact Michele Liston at 703-383-3069 or mliston@nailba.org.

*After April 16, registration rates will be $199 per member registrant.

Agency Management Institute – Sponsorship Opportunities
Agency Management Institute is a great mid-year opportunity to keep your products and services forefront in the minds of the independent brokerage community. Limited sponsorship opportunities remain for AMI, as listed below.

• Friday Lunch
• General Sessions (Two Opportunities)
• Leather Padfolios 
• Opening Networking Reception
• Refreshment Breaks (Two Opportunities)
• Seated Massage
• USB Drive for Workshop Handouts
• Bag Insert (Available Only to Current Sponsors)
• Educational Programming
• Product Training University (Twenty Eight Opportunities left)

For complete information on the available Sponsorship Opportunities for AMI including benefits and sponsorships already purchased visit the AMI Sponsorship Page or contact Susan Haning at shaning@nailba.org or 703-383-3068.

Senate Under Pressure to Pass Regulatory Reform Soon
Congress returns from Easter recess this week and the Senate will dedicate the seven weeks leading up to Memorial Day to debate its regulatory reform bill.  Once the Senate passes the bill, it will need to be reconciled with the House bill passed last December in conference committee before a final bill is signed into law by the President.

The Senate is under greater pressure to pass its regulatory reform bill by Memorial Day as the Senate Judiciary Committee prepares to deliberate the next Supreme Court justice nominee to replace retiring Justice John Paul Stevens for consideration by the Senate.  The nomination process is expected to take up a significant amount of time this summer.

Questions? Contact Mark Valentini, Manager of Government Affairs at mvalentini@nailba.org or 703-383-3073.

NAILBA 29: Information Available Online!
Information about NAILBA 29 is now available online. Visit www.nailba.org/nailba29 to review the most up-to-date schedule of events, the current floorplan and exhibitor list, registration and golf tournament rates, current sponsors, information for exhibitors and sponsors and travel information - including our new discounted airfare agreement with American Airlines! Bookmark the page and return frequently for updates.

Registration and housing will open in early summer.

Plan now to attend by making your airline reservations! AMERICAN AIRLINES is our preferred airline and is offering discounts to NAILBA29 registrants on ANY applicable airfare on www.aa.com to Dallas.

Discounts are available on American Airlines, American Eagle, American Connection, and all Oneworld Alliance carriers as long as one segment is on American. Reservations can be made online at www.aa.com. Enter the promotional code, 29N0AB, in the promotional code box under the “book flights” tab or “enter passenger data” tab while making your reservation. Discount will automatically be calculated. Discount is valid for travel from November 13 - 24, 2010. There is no additional booking fee on www.aa.com.

Reservations may also be made by calling the American Airlines Meeting Services Desk toll free at 1-800-433-1790 from anywhere in the US or Canada, 5am to 12am CST seven days a week. Give them your promotional discount code, 29N0AB. There is a reservation service fee, currently $20, for tickets issued through this desk. Zone fares are available through the desk and are priced slightly higher but offer more availability and flexibility.

Reservations may also be made via a travel agency, a fee may apply. Reservations involving any Oneworld Alliance or codeshare partner airlines, or travel into one city and out of another must be booked via phone at 1-800-433-1790.

You can still earn AAdvantage miles for your trip when using this discount code; if you would like to become an AAdvantage member, enroll online at www.aa.com.

Questions? Contact Michele Liston at mliston@nailba.org or 703-383-3069.

NAILBA 29 Sponsors and Exhibitors: Payment(s) Due
NAILBA is grateful for the support of our NAILBA 29 exhibitors and sponsors. As a reminder, As a reminder, an additional 25% payment is due April 23 for exhibitors; final sponsorship payments are due May 28. If you have questions about your outstanding balance or your payment authorization on file, please contact Sarah O’Hanley at sohanley@nailba.org or 703-383-3076.

To become a NAILBA 29 sponsor or exhibitor, contact Susan Haning at shaning@nailba.org or 703-383-3068.

Thanks for your continued support of NAILBA 29!

NAILBA 29: Promotional Opportunities Available – New Sponsorships Added!
Showcasing your products and services at NAILBA 29 is a powerful and cost-effective way to reach NAILBA members. In addition to print and online advertising, NAILBA offers exhibit opportunities and sponsorship opportunities – including new sponsorship items recently added.

To review the complete product offerings for NAILBA 29 Promotional Opportunities, click here for a printable Promotional Opportunities catalog.

Questions? Contact Susan Haning at shaning@nailba.org  or 703-383-3068.