Technology Research

NAILBA is pleased to offer the following technology resources to help make your agency more efficient and effective.

NEW! NAILBA Brokerage Workflow Processes and Pain Points Position Paper

This NAILBA Brokerage Workflow Processes and Pain Points Position Paper is designed to clarify several of the business process workflows that have been defined by the NAILBA Technology Committee. The workflows referenced within this paper, and the pain points identified within the workflows, are the result of a collaborative effort by members of the NAILBA Technology Committee.  These pain points are the result of many factors, including manual data entry into multiple administrative systems, inconsistencies across multiple proprietary processes, and duplicate and redundant steps across workflows. The intent of this paper is to give the reader an understanding of these Agency/Carrier workflows, and to provide recommendations for resolving identified problems such as redundancies and inconsistencies.

NEW! Late Payment, Lapse, and Final Notice Email Notification Guidelines

Today the generally accepted practice of notification to the BGA and the writing agent regarding lapse and late payments is to send paper copies of the notices, if the BGA and the writing agent receive any communication at all. Our BGA members have expressed the need for added communications that help them provide a higher level of customer service to the agent and to the client.

The technology committee has created a simple simple process using common forms of efficient and reliable communication. Industry guidelines are created to ensure commonality and further ease of use and maintainability.   The implementation of these simple guidelines will relieve a large administrative burden for the BGA as well as considerable out of pocket expense.  Not only will this result in a higher level of customer service for the BGA, this will allow the BGA to offer that higher level of customer service to their agent and ultimately to the client. It is truly a win-win for everyone.

Click here for the Late Payment, Lapse, and Final Notice Email Notification Guidelines

NEW! The Brokerage Industry Guide for Securing Confidential Information

NAILBA has created The Brokerage Industry Guide for Securing Confidential Information, a practical guide that offers both short- and long-term approaches to securing confidential information.  This valuable guide is free to you as a NAILBA member!

Click here to download a Brainshark that outlines the features of this guide.

UPDATED FOR 2009! Imaging Implementation Guide

The NAILBA Imaging Implementation Guide is designed to aid BGAs, carriers, and service providers in using technology to communicate effectively and efficiently by the use of data guidelines.

The Guide will:

• Improve internal communications by providing your entire agency with a common, easily accessible resource for storing and retrieving important work product
• Improve your customer service by making document retrieval for your underwriters and agents as easy as a few clicks away
• Save you tons of money on document storage fees
• Allow you to reclaim valuable office space that was previously occupied by filing cabinets, boxes, and piles of paper
• Afford you the option of offering your employees the flexibility of working from home.
• Allow your employees, from various agency locations, secure access to agency files without the hassle of faxing or mailing.

UPDATED FOR 2009! NAILBA Technology Services Guide

NAILBA has made wholesale life brokerage’s first-ever products and services resource – the NAILBA Technology Services Guide even better. Though technological advances are designed to make businesses more efficient, it can become overwhelming for agencies to stay current with the myriad services offered and provided by carriers. NAILBA has cut
through the clutter to assemble the only one-stop resource available to BGAs that provides access to detailed information about the technology services available in our industry. With this guide, NAILBA’s technological leadership has once again demonstrated dedication to helping members save time and money and increase overall efficiency.

NEW! NAILBA Electronic Forms White Paper
This white paper, detailing the proposed NAILBA Next Generation Insurance Application Project, identifies and promotes the benefits and usage of non-paper application submission methods to carriers, member agencies and agents. This document discusses the following non-paper application submission methods: online/offline fillable PDFs, smart forms (e.g., those similar to TurboTax® by Intuit) and next-generation mobile device capture functionality.

Click here for the Electronic Forms White Paper

In 2006, the industry told NAILBA that a workable all-in-one common Part A paper application that meets all of the needs for all insurance companies’ requirements does not exist nor can be produced.  Read the Report!

Click here for the NAILBA Common Paper Application Part A Project Findings

Click here to learn how NAILBA is working with ACORD on Technology and Industry Solutions

Additional Guides and Research:

Pending Case Status Implementation Guide

Communications Standard Coding

Underwriting Requirements

Inforce NAILBA 300.1.1 – Y2K Ready (pdf)

Commissions